As the new year begins, almost everyone makes resolutions such as taking measures to improve one’s health, lose weight, improve your partnership, create a better work / life balance, reduce stress, etc., etc.   Consider making a resolution to become a better leader.  We suggest you begin with an examination of 2018.

• Were your customers delighted with your service?  Did your customer satisfaction improve in 2018?  Which customers were more than satisfied?  Which had issues?
• Were projects completed on time?  Did you achieve the desired result?
• Did you enable a staff member to grow and exceed expectations?  Are there any lingering performance issues?  Do you have a plan to address them?
• Were the training objectives for your organization completed?
• Did you do a good job communicating within and outside of your organization to build trust, enhance engagement and prevent surprises?
• Did you get helpful feedback and spend time on self-improvement to build your management and leadership skills?

After addressing the questions above, develop specific resolutions (actions) to improve the areas where needed.  Unfortunately most new year’s resolutions are quickly abandoned.  If you stick to yours, your skills as a leader and the performance of your organization will improve.  Keep them in front of you every day with a resolve to complete them and enjoy the progress.