The Power of Definitive Communication: Avoid "I'll Try"
As laboratory managers, we navigate a constant influx of requests and responsibilities from various directions. In the dynamic world of leadership, effective communication is crucial. Inspired by Tom Hanks' iconic line in the movie A League of Their Own – "There's No Crying in Baseball" – we offer a leadership training tip: eliminate the phrase "I'll try" from your vocabulary.
When managers respond with "I'll try," it can inadvertently convey a lack of commitment or a subtle dismissal of the request. This phrase often implies one of three things: a shortage of time, a lack of confidence in completing the task, or a hope that the requester will forget about it. While the intention may be to manage expectations or appear accommodating, it can lead to disappointment, confusion, and ultimately, a waste of time for both the manager and the requester.
Instead of resorting to the vague promise of "I'll try," practice the power of clear and honest communication. If a request falls outside your scope or time constraints, have the courage to express it directly. By acknowledging your limitations or time constraints, you set realistic expectations and avoid creating false hope. This approach fosters transparency, builds trust, and promotes a culture of open communication within your team.
How to Articulate Limitations Effectively:
- Be Honest and Direct: Clearly communicate if the request is beyond your current capacity or if you lack the necessary resources. Honesty is a cornerstone of effective leadership.
- Offer Alternatives: If possible, suggest alternative solutions or propose a more suitable timeline for addressing the request. This demonstrates your commitment to finding solutions despite current constraints.
- Prioritize and Delegate: Assess your priorities and, if applicable, delegate tasks to team members who may be better equipped to handle them. Delegating responsibilities effectively is a key skill in leadership.
- Set Clear Expectations: Clearly communicate the reasons behind your decision, helping the requester understand your perspective and fostering a culture of understanding within the team.
In the fast-paced world of laboratory management, the words we choose matter. By eliminating the ambiguous "I'll try" from our lexicon, we pave the way for more effective communication, increased trust, and better team dynamics. Embrace the power of direct and transparent communication, and watch as your leadership style transforms into one that inspires confidence, understanding, and collaboration. Remember, in leadership, there's no trying – only clear communication and decisive action.